Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Processing times may be extended during holidays, promotions, product launches, or periods of unusually high order volume.

Shipping Times

Estimated delivery times are provided for convenience only and are not guaranteed.

Actual delivery times may vary depending on carrier performance, weather conditions, customs processing, local delivery services, and other circumstances beyond our control.

Tracking Information

When available, tracking information will be provided by email once an order ships.

Lost, Delayed, or Stolen Packages

Luxent is not responsible for shipping delays caused by carriers, weather events, customs inspections, labor disruptions, or other circumstances beyond our control.

Once a package has been marked as delivered by the carrier, Luxent is not responsible for theft, loss, or damage occurring after delivery.

Customers should contact the shipping carrier directly regarding delivery issues.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Orders returned due to an incorrect or incomplete address may be subject to additional shipping charges before reshipment.

International Orders

Customers are responsible for any duties, taxes, customs fees, or import charges imposed by their country.

Luxent has no control over these charges and cannot predict their amount.